Last Updated: 14 Sep 2026 

1. Purpose

Easy Pay Split (EPS) is committed to providing a transparent mechanism for customers, merchants and other users to raise concerns relating to EPS services.

2. What You Can Complain About

• Website or platform-related issues.
• Merchant onboarding or service-related concerns involving EPS.
• Problems with an EPS financing enquiry or application-routing journey.
• Incorrect or unauthorised use of personal information in relation to EPS services.
• Communication, consent or support concerns.
• Misleading statements allegedly made in the name of EPS.

Where a complaint concerns a Lending Partner’s credit decision, loan agreement, repayment, interest, fees, KYC decision or regulated lending service, the complaint should also be raised directly with that Lending Partner through its published grievance mechanism.

3. Grievance Officer

Name: Tushar K
Designation: Co-Founder
Email: grievances@easypaysplit.com
Phone: 91-7977109944
Address: Shop No. 23, Ground Floor, Kailash Tower – ‘D’, Sec 5, Yashwant Viva Township, Vasai – Nalasopara Link Rd.,Nalasopara (E), Dist. Palghar 401209.

Working Hours: [Monday – Saturday  / 10.00 am – 6:00 pm]

4. How to Raise a Complaint

1. Email the Grievance Officer at – grievances@easypaysplit.com
2. Provide your full name and contact details.
3. Provide relevant transaction, application, merchant or complaint reference details, if available.
4. Describe the issue clearly and attach supporting documents only where necessary.
5. Do not send passwords, PINs, OTPs or other authentication credentials.

5. Complaint Handling

EPS will acknowledge and review complaints in accordance with its internal process and applicable law. Where a complaint is outside EPS’s responsibility, EPS may explain the appropriate channel or, where permitted and appropriate, route the complaint to the relevant party.

6. Lending Partner Complaints

If your complaint concerns a specific loan or credit facility, the Lending Partner is generally the appropriate first point of contact for matters relating to credit approval, loan terms, repayment, interest, fees, servicing and other lender-controlled matters.

7. Data and Privacy Complaints

Privacy-related complaints may be sent to [PRIVACY EMAIL] and will be handled in accordance with the EPS Privacy Policy and applicable data-protection requirements.

8. Escalation

If a complaint is not resolved through the EPS process, the complainant may use any escalation or external redress mechanism available under applicable law or the relevant Lending Partner’s published grievance framework.

9. Fraud or Security Incidents

If you suspect fraud, account compromise, unauthorised access or misuse of personal information, contact [SECURITY EMAIL] immediately. Do not share OTPs, passwords, PINs or authentication credentials with anyone claiming to represent EPS.

10. Contact

Easy Pay Split (EPS)
Fundfincap Financial Services
Shop No. 23, Ground Floor, Kailash Tower – ‘D’, Sec 5, Yashwant Viva Township, Vasai – Nalasopara Link Rd.,
Nalasopara (E), Dist. Palghar 401209.
General: contact@easypaysplit.com
Grievance: grievances@easypaysplit.com